Hon’ble Chief Minister of West Bengal, Mr Suvendu Adhikari, Launched their new portal to raise grievance portal for the citizens of the state of West Bengal. Here, CMO Stands for the Chief Minister’s Office of the West Bengal Government. The same portal is known as the CMO Grievance Portal West Bengal. The address of the portal is cmo.wb.gov.in. By visiting this portal, you will get so many online services given by the government to the common public of the state. This portal also works as a bridge between the public and the officials of the state.
Now, after reading this article, you will get complete information about the CMO Portal of West Bengal to raise grievances, Helpline Number, how to file complaints and other different information about the government Scheme.
CMO Grievance Portal West Bengal
In the state of West Bengal, there is an online official platform to receive complaints and grievances from citizens of the state is recently opened by the Chief Minister’s Office of West Bengal. The same portal is known as the Sorasoru Mukhyamantri Portal. This portal serves as the direct communication platform between the public and the state government. On this portal, citizens of the state can file their public complaints, delays in government services, and any welfare government run schemes issues they face.
So, in the state of West Bengal, there are multiple way with the help of which the public of the state can file their complaint. The first and primary way is the CMO Official portal, where, using your mobile number, you can file a complaint. Not only the online portal, but government also launch the toll free helpline number and email ID, so that you can choose the way as per your comfort.
| Portal Name | CMO Grievance Portal |
| Complete Name | Chief Minister’s Office Public Grievance Monitoring System |
| Address | Cmo.wb.gov.in |
| Beneficiaries | All citizens of the state |
| Using mode | Online |
| Language available | English and Bengali |
Type of Grievance
Every citizen who is going to file their grievance can be related to the government official departments of West Bengal, their offices, officials/authorities, etc. So, here are the different types of grievances:-
- If you are facing an issue or getting delay to get benefits of government schemes.
- Facing any kind of difficulties in land and revenue matters as handled by the government authorities.
- Any kind of problems with district or state offices.
- Facing issues with local authorities like Panchayat, municipalities.
- Problems related to the public health care services and government hospitals.
- Complaints and suggestions for local schools and for their education systems.
NOTE: You can not submit your grievance on the matter which are already decided by the court or pending in the court. Private and personal officials are not entertained by the government.
Requirement for Register Grievance
It is important to get ready with the requirement which are required while filing the complaint, as without them your complaint is not registered.
- An active and valid mobile number which can be used for OTP verification, and in future all updates of your complaint are given to you.
- Basic details of the applicant, like Name, address with proper District Code.
- Details about the office, Department, Authority, against whom you are going to register the grievance.
- Complete summary of your grievance with proper heading.
- Kindly show the clear issue, with date and time; if a photograph, receipt, letter or any other kind of evidence is available, submit it.
How to Raise Grievance on CMO Portal West Bengal?
On this portal, you will get the different modes with the help of which the public of the state can register their Grievance direct to the Chief Minister’s Office in West Bengal. So here are the different modes.
| Through CMO Portal | So, to raise your grievance through the portal, you can visit the CMO Official website of West Bengal and register your complaint using your Valid mobile number. Later, you can also check the progress of the complaints with the help of the Public Grievance Monitoring System |
| With Helpline Number | There is also the toll free helpline Number has also been launched by the CMO Office. Using the same number, any citizen can directly call to the Customer Care officials to file their grievance. The helpline number is 82820 82820 |
| By Post | If you want to file your complaint in writing, then you can write your complaint and then post in the postal address of the CMP Grievance Cell, i.e. Nabana, 325 Sarat Chatterjee Road, Shibpur, Howrah, West Bengal 711102 |
| Email ID | You can also write an email using the email ID asap@wb.gov.in |
Steps to Register a Grievance on CM Grievance Portal West Bengal
Here I am going to give you step-wise details to submit your online complaints using the CMO Public Grievance Monitoring System with the help of a mobile number. You don’t need to go anywhere; just follow the steps given below:-
- Kindly land on the official portal, i.e. cmo.wb.gov.in.
- Now, on the home page of the portal, you will find the link to Raise Grievance. Click on it.
- Here, the Grievance form opens, and you have to enter your mobile number.
- Also enter the Captcha Code and then generate an OTP.
- When you get the OTP, enter the same in the verification box and then complete the verification process.
- After completing the verification, the online Grievance application form opens in front of you.
- First, enter all the personal and basic details about yourself or the applicant by entering your name and address.
- Need to select the government department or the option available in the grievance category list.
- Kindly write the subject of your Grievance and then provide the details of the complaint in easy and understandable language.
- Upload the supporting documents or evidence you have.
- Read the same before final submission, and if all ok, then submit.
- Now you get the Grievance Reference number; using the same, you can check the progress report or status.
WB CMO Complaint Status Check
- Open the WB CMO Grievance Portal cmo.wb.gov.in.
- Click on Know your grievance.
- Now enter your already submitted Mobile number.
- Get the OTP. This is the one-time password to check the status.
- After enter One time password, you will get the Status.
CMO Grievance Portal West Bengal Help Desk
| Portal | Cmo.wb.gov.in |
| Helpline Number | 82820 82820 |
| Email ID | asap@wb.gov.in |
| Address | Nabanna 13th Floor, 325 Sarat Chatterjee Road, Shibpur, Howrah, West Bengal 711192. |
FAQs
There is no registration fee charged by the Government.
You can use the language of your choice; the portal is available in English and Bengali.
Yes.
Satyajit Basu is a Professional Content Writer having experince in this field for the last 6 years. He started his career as a content writer, and now he is working with many big news publications. His expertise is in West Bengal news, and interest in West Bengal Politics and Trending News.